USD/ZAR: 18.45
BigJackpot won R 2,450,000!
EUR/ZAR: 19.87
Dragon Queen Megaways - R 890,000 winner!
GBP/ZAR: 22.34
Aviator player wins R 1,250,000!

24/7 Support
We're Always Here

24/7 Live Chat & Email in English - Real Answers, Real Fast

How Can We Help You?

Live Chat

Available 24/7

⚑ Average wait time under 2 minutes
🌍 English support
πŸ’¬ Instant responses
🎯 Problem-solving focused
● Online Now
Start Live Chat

Help Center

Self-Service Articles

πŸ“š Hundreds of helpful articles
πŸ” Smart search function
πŸ’‘ Step-by-step guides
πŸ“± Mobile responsive
500+ articles available
Browse Help Center

Mobile Support

Fully Responsive

πŸ“± Optimized for mobile devices
πŸš€ Fast loading support pages
πŸ‘† Touch-friendly interface
πŸ”„ Cross-platform compatibility
iOS, Android, Windows
Mobile Help

Frequently Asked Questions

Account & Registration

How do I create an account?

Click the "Register" button, fill in your details, verify your email, and you're ready to play! The process takes less than 3 minutes.

What documents do I need for verification?

You'll need a valid South African ID document and proof of address (utility bill or bank statement less than 3 months old).

Can I change my account details?

Yes, you can update most details in your account settings. For sensitive changes, contact our support team for assistance.

Payments & Banking

Which payment methods do you accept?

We accept Ozow, SiD Secure EFT, Capitec Pay, SnapScan, PayFast, and Visa/Mastercard. All methods support ZAR payments.

How long do withdrawals take?

Withdrawals are processed within 24 hours to your South African bank account. The minimum withdrawal is R200.

Are there any fees for deposits or withdrawals?

We don't charge fees for most deposits. Withdrawal fees may apply depending on your chosen method - check the payments page for details.

Bonuses & Promotions

How do I claim my welcome bonus?

The 300% welcome bonus is automatically credited when you make your first deposit. Free spins are added to your account immediately.

What are the wagering requirements?

Bonus funds typically have a 35x wagering requirement. Check the specific terms for each promotion in the promotions section.

Can I use multiple bonuses at once?

Only one bonus can be active at a time. Complete the wagering requirements of your current bonus before claiming a new one.

Games & Technical

Can I play on my mobile device?

Yes! All our games are fully optimized for mobile devices. No download required - play directly in your mobile browser.

Are the games fair and tested?

All our games use certified Random Number Generators (RNG) and are tested by independent auditors for fairness.

What should I do if a game freezes?

Refresh your browser or restart the app. If the issue persists, contact support. Any interrupted games will automatically resolve in your favor.

Why Our Support is Different

Got questions? Facing payment issues? Want help with a bonus? Our dedicated support team is ready 24/7 to help you outβ€”in clear, fast English, with understanding of South African context.

24/7 Availability

Round-the-clock support means help is always available when you need it, regardless of time zones.

Local Knowledge

Our team understands South African banking, payment methods, and local gaming preferences.

Clear English

Communicate in clear, professional English with agents who understand your needs.

Fast Resolution

Most issues are resolved in the first contact. We focus on solving problems quickly and efficiently.

Banking Expertise

Whether it's about Ozow deposits, EFT withdrawals, or card payments, we know South African banking.

Secure Support

All support interactions are encrypted and secure. Your privacy and data are always protected.

Quick Help Topics

Account Registration

Step-by-step guide to creating your YesPla account

Making Deposits

How to deposit using Ozow, SiD, Capitec Pay, and more

Claiming Bonuses

How to claim and use your welcome bonus and promotions

Withdrawal Process

Complete guide to withdrawing your winnings to SA banks

Account Verification

Documents needed and verification process explained

Mobile Gaming

How to play games on your mobile device or tablet

Game Rules

Rules and strategies for slots, table games, and live casino

Responsible Gaming

Tools and resources for safe and responsible gaming

Deposit Play Now